Tigrayans Cut Off From Their Own Money as Banks Restrict Access to Accounts Opened in Tigray

Tigrayans living in Addis Ababa have reported that some bank accounts originally opened in Tigray are no longer accessible following the telecommunications shutdown in parts of the region.

Several customers told UMD Media that internet banking and telebanking services were no longer working for them.

UMD Media attempted to contact officials at the National Bank of Ethiopia and the Commercial Bank of Ethiopia for clarification but was unable to reach them.

However, individuals connected to the banking sector who said they were familiar with the situation told UMD Media that banks have temporarily restricted accounts opened in areas where telecommunications services are unavailable.

According to the sources, the measure is intended to reduce the risk of fraud and unauthorized withdrawals while banks are unable to communicate with branches in affected areas. They pointed to experiences during the 2020–2022 Tigray war, when money was reportedly fraudulently withdrawn from some accounts and banks were later required to reimburse affected customers.

The sources said accounts opened in locations where telecommunications networks remain operational, including towns such as Adwa, continue to function normally.

They also said ATM services for affected customers in Addis Ababa are expected to continue working.

For customers currently outside Tigray, three Commercial Bank of Ethiopia branches in Addis Ababa — Megenagna Hidassie Branch, CMC Branch and the Main Branch — have reportedly made arrangements for customers to appear in person, verify their identities and regain full access to banking services.

UMD Media asked what the restrictions mean for customers who remain inside Tigray.

According to one banking source, customers whose accounts were opened in areas currently without telecommunications service may be unable to access their money until connectivity is restored.

An observer who spoke with UMD Media criticized the restrictions, saying they risk further worsening the hardship already facing civilians.

“No matter the circumstances, people should be given access to their own money,” the observer said.